Better than Vegas odds!
Great Casino Guest Service Starts With Employee Attitudes
Casinos that provide stellar guest service know it all starts with their employees having a positive attitude.Great Casino Guest Service Starts With Employee Attitudes;
Gaming Properties in the Know Strive for Positive OutlookFor Immediate Release
June 16, 2003
Contact: Tom Ellis
Ellis Communications, L.L.C.
Phone (417) 881-5635
E-Mail [email protected]Casinos that provide stellar guest service know it all starts with their employees having a positive attitude.
“In today’s highly competitive market, it’s essential that casinos work on their attitude,” says Martin R. Baird, president of Phoenix, Ariz.-based Robinson & Associates, Inc., a guest service consulting firm for the gaming industry.
Following are five tips from Baird on how casinos can create a positive attitude and why it’s important.
Number 1 – Guests are sensitive to the kind of attitude displayed by casino employees. They know who is in a good mood and who isn’t the moment they walk through the door. That can have an effect on the guest’s mood.
Number 2 – Employees need to know the importance of their attitude so they can work on starting the day in a positive frame of mind.
Number 3 – A positive attitude can be created in a number of ways – eat a healthy and satisfying breakfast, play with children or pets before leaving for work, listen to upbeat music while driving to work.
Number 4 – A smile is like a billboard for happiness. Even if they’re having a bad day, employees should always smile for guests. That sends a positive message and guests often smile back, creating a positive situation for everyone.
Number 5 – Treat guests like they are truly special and both guests and employees will feel good. That will lead to a great gaming experience for the guest.
 |
||
 |
 |
|
 |
||
